Emergency Request
Prodec Networks understand emergency situations do arise from time to time. Whether it’s an immediate part supply requirement to maintain project momentum or a failed part which is not covered under an existing support contract, these times can be stressful.
To address this Prodec Networks offers a Rapid Response Service to all clients irrespective of prior trading history. A ‘Fast-Track’ internal programme ensures there is a joint focus to restore business operations as quickly and efficiently as possible. This includes but is not limited to our charter:
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Treat ALL Emergency Calls as ‘Priority 1’ requests,
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Immediately assess the situation based on the information provided,
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Provided accurate costs, response timescales and advise on potential workarounds,
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Immediately invoke action plan upon client authorisation
| Emergency Part Supply | Emergency Technical Support | |
| Contact: | Sales Consultants | Technical Consultants |
| Telephone: | 0118 960 2500 | 0118 960 2515 |
| Request for: | *Emergency Part Supply* | *Emergency Non-contract Support* |