Managed Services
Let the experts from Pro-Hosted take care of every aspect of your computer networks. From hardware supply and installation to daily backups and unlimited support, a managed service gives you complete peace of mind – and savings of up to 60% compared to the cost of an in-house or unmanaged IT system.
IT Managed Services takes care of every aspect of your computer network, offering full accountability, for a fixed annual or monthly fee.
Pro-Hosted features:
- Unlimited telephone helpdesk access for all users
- Unlimited remote support for all users
- Guaranteed response times
- Unlimited on-site support visits
- 24x7 server monitoring and proactive alerting
- Daily backup monitoring and alerting
- User administration and system changes
- Management of third party vendors
- Executive summary status reports
- Fully-managed anti-virus management protection for servers and workstations, including licences
- Fully-managed spyware management for servers and workstations, including licences
- Microsoft patch and service pack management for servers and workstations
- Automated, scheduled machine maintenance and housekeeping for servers and workstations
- Unlimited return-to-workshop repairs
- IT policy management
- One-hour service level
- Optional enhanced business hours
You can benefit even more from Pro-Hosted world-class tools to fully manage your client and server infrastructure – improving your businesses productivity and reducing costs. You will receive a regular executive summary report advising you on the health and status of your infrastructure, and be confident that all of your support costs are known.
Benefits of IT Managed Services:
Improves the proactive management of your IT environment
- Improved management of the desktop environment
- Centralised security management (anti-virus, spyware, patching)
- IT policy management/enforcement
Improved quality of service
- Increased service management of desktop environment
- Reduced disruption to user base
Improved ICT economics
- Reduces Total Cost of Ownership (TCO) by up to 40%, according to Gartner
- Moves from an ‘unknown’ to a ‘reducing cost’ model
- Improved utilisation of software and hardware assets
- An SLA-driven, on-demand service that links with internal processes
For more information about Pro-Hosted Managed Services, and to learn more about how they can help your business, call the Hosted Solutions Team on 01189 241 245.
Contact us for more information:
01189 241 245
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