Prodec Support

Whatever the size of your organisation, the sector you operate in or level of IT skill in house, Prodec Networks can pick up the reins to ensure that you are supported accordingly. Hence, we offer specific packages that can be tailored and/or mixed as necessary:

ProCare GOLD

As a comprehensive service, we will monitor the IT estate (Servers / Network / Communications) and then resolve that issue.

It is impossible to be everywhere at once, so reaction and fix times are key. Prodec’s GOLD service enables proactive supervision, allowing any potential issues to be identifed before they transpire and cause you problems, downtime and subsequently money. Pre-failure, bottlenecks, back-ups and network exhaustion will all be monitored to further minimise downtime. Resolution or recommendation will follow immediately.

Within ProCare GOLD Prodec can create bespoke solutions tailored to your specific requirements. Prodec Networks dedication to flexibility and service excellence ensures that every situation is addressed in a completely seamless manner.

ProCare SILVER

A traditional Break/Fix maintenance contract at a standard per annum cost.

ProCare SILVER, designed for the Critical IT estate, where downtime is costly and damaging to the business. This “insurance policy” provides peace of mind that Prodec will resolve the issue within the SLA and no further IT support costs will be incurred.

With the philosophy to over-deliver, you can trust that your SLA will be met or exceeded.

Prodec Networks dedication to flexibility and service excellence ensures that every situation is addressed in a completely seamless manner.

ProCare BRONZE

This is an ideal solution for:

• The cost conscious SME looking for professional IT support, who do not need the extensive features or proactive aspects of an annual maintenance contract 
• SME’s that require an IT department but cannot justify a dedicated resource 
• Companies looking to complement an in-house IT team or manager 
• Backfill IT Staff – such as holiday or sickness cover. Pre-arranged invocation so that there is continuity of service, a formal hand-over, site familiarisation rather than using contractor resource. 
• Us to deal with the low skilled tasks whilst your IT staff concentrate on the business strategy.  

A pre –paid service model, where the time can be allocated to:

• Telephone Support 
• Remote Support 
• On Site issue resolution 
• On Site monthly or quarterly visits 
• Installations / upgrades 

Any support aspect of the ProCare BRONZE service will have a response based Service Level Agreement (SLA).

Contact Prodec Networks to find out more about:

• Network Support Services
• Computer Network Support
• Office Phone System Support