ProCare Coverage

UK Coverage

Prodec Networks has partnered with DHL, one of the largest logistics and delivery companies, to help facilitate a nationwide network of Field Service Locations (FSLs) housing a multi-million pound dedicated support stock.

The FSLs are located from Aberdeen in the north through to Plymouth in the south-west, in addition to Dublin, Belfast and the Channel Islands. Prodec Networks’ tightly monitored supplier key performance indicators ensure that a replacement part is en-route to its destination within *20 minutes.

Prodec Networks’ FSL network operates with the company’s existing support base enabling it to offer up to a two-hour 24x7 service to 98 percent of the business population throughout the UK.

It also uses on-site spares in certain situations, such when uptime is mission-critical or because geographical constraints could delay delivery.

* During normal business hours, 40 minutes at all other times.

 

Worldwide Coverage

International support is delivered through a combination of on-site spares and a ‘Next Flight Out’ service based at Heathrow.
 

  Covered by ProCare Support

  Contact the ProCare team to discuss your region

* Coverage does depend on level of contract

For more information about Prodec Networks’ ProCare services, and to learn more about how they can help your business, call the Support and Maintenance team on 01189 241 225.