SmartCare Facts

Availability:

We offer support 24 hrs per day, 7days per week and 52 weeks per year.

Staffing:

We use our own, government security cleared (SC), fully qualified and dedicated engineers.

Geographical Coverage:

We cover the UK, including Channel Islands and Isle of Man, with warehouse locations throughout the UK for fast parts replacement.

Service Levels:

We offer a range of service levels up to and including 2 hr response x 24 hours per day x 365 days per annum.

Our agreed response times are guaranteed.

We offer high availability of replacement products and bonded support options.

For companies requiring specific support options, we can offer bespoke services.

Warranty Services:

12 months inclusive for all product shipped, Option for 1, 3 or 5 year extension.

Technical Operations Centre:

0118 960 2515, support@prodec.co.uk.