Converged Communications
Converged Communications
Convergence of all business communication applications across a range of interfaces including PC, Telephone, Web or Mobile offers a significantly more flexible platform for providing multifunction and multimedia communications within an organisation. It enables a whole range of features to be incorporated into a single solution such as a central contact directory, linking calls to databases within a contact centre, the use of video, the transparent integration across locations, the integration of technologies such as call recording and providing a significant reduction in system management costs.