Business Challenges
Business Challenges
Sales Growth
Every business needs to exploit every opportunity for cross selling and developing new business. Failure to secure a significant opportunity due to poor disparate internal systems letting you down is a frustrating and unacceptable experience.
Management has to know that its staff, the corporate processes in place and the technology used across the organisation are all completely aligned to deliver the very best business results.
How can technology help you grow your business whilst maximising your profitability?
Your sales staff need easy access to the information they need and when they need it. You need to have the most appropriately trained member of staff to take the most appropriate call. And you want your internal customer management systems and your telephone system to be as easy to use as possible so that your employees can deliver the right service to your customer, every time.
Prodec Networks partner with leading vendors to deliver business enhancing sales solutions including:
• Effective delivery of telephone calls so the best qualified sales person takes them
• Remote Customer Contact technology to allow staff to work from satellite offices or even from home
• Call Recorders to identify sales training requirements and to quality control telemarketing campaigns
• Desktop integration to enable all business tools are easy to use and the information required is easy to find
Any improvement in the technology your employees use can make their jobs easier and enable them to concentrate on keeping your customers happy. We all know that if your customers are happy, your business will continue to grow.
Customer Services
One of the key demands of delivering first class customer services is ensuring that technology does not come between your employees and your customers. Prodec Networks understands this and we help our customers focus on making their systems work for their business, not against it. Prodec Networks can provide tools that benefit the business by allowing you to get on with the job of delivering great customer service.
Prodec Networks offers a number of solutions to address your challenges:
• Call Routing improvements to make first call resolution far more effective
• Customer Self Service options to reduce call queues and increase customer satisfaction
• Real time and Historical Reporting to help highlight service issues so better decision making can be made
• Call Recording to help identify the need for employee training
• Simple Desktop Integration to enable a more efficient customer experience
• Home Working allowing staff to work from home with no loss of management control
Finance
Calculating a return on any communications technology investment can sometimes be very challenging.
You need to manage all sales, operational and customer service interactions with your customers at the lowest possible cost without impacting on the client relationship.
Prodec Networks provides its customers with a wide range of technologies that can reduce overall cost whilst at the same time improving on that all important customer relationship. Some of our solutions include:
• Call Routing improvements to make first call resolution far more cost effective ensuring better service levels
• Customer Self Service options to help lower staff costs when dealing with low value enquires
• Real time and Historical Management Reporting to assist in better decision making
• Call Recording to minimise liabilities
• Home Working allowing staff to work from home providing the business with much reduced office costs
HR
One of the keys issues facing any business today is the retention and ongoing development of quality members of your team. Any employee who is in frequent contact with customers is instrumental to the success of any business.
Prodec Networks believes therefore that communications technology should be used to make tasks easy for the employee. Driving your business forward is tough enough when you have to deal with demanding customers, so having your communications technology consistently let you down can just make things more difficult.
Your employees' performance, personal motivation and overall objectives can be significantly helped by well integrated and cost effective technology. Some examples include:
• Effective Call Routing so that most appropriate staff member receives the enquiry
• Real time and Historical Management Reporting to assist in better decision making
• Call Recording to identify areas of staff training
• Simple Desktop Integration to assist your employees in their customer contact
• Home Working allowing staff to flexibly work from home without losing any central management