Moorhouse Group Ltd

Giving Moorhouse the infrastructure they need to continue extreme growth

About Moorhouse

Moorhouse Group Limited insures tens of thousands of businesses throughout the UK and is still family owned and run day to day. Moorhouse specialise in providing UK SME’s with business insurance products through

Founded by CEO, Lyndon Wood in August 1990, Moorhouse's panel of insurers include names such as AXA, Covea, Aviva, Zurich and more. Moorhouse focuses on both public and employers’ liability insurance for customers working in the construction and trade industries. 

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Business challenge

Following continued growth, Moorhouse established a requirement for a cloud-based infrastructure with ongoing external support. With a costly telephony system, a combination of onsite and remote hosting, and an aging in-house infrastructure, tenders for modern technologies were put out to propose practical, easy-to-use solutions. In particular, coverage was required for Microsoft Windows-based servers, current infrastructure, business internet lines, desktop and laptop machines, and VPN for remote workers. The key areas Moorhouse were looking to improve were the speed of the platform, resilience, ease of maintenance, future proofing and the cost of licensing. 

The solution

Prodec Networks designed an environment that is intrinsically future-proofed and resilient at every level with the ability to flex and adapt to any extensions and any emerging technologies with little or no redesign. The environment consisted of a full network replacement with enterprise-class Cisco hardware, in-office gigabit network delivery, desktop refresh with terminals and dual monitors and laptop replacements where appropriate. Thin terminals were introduced to replace all aging PC's across the business and Citrix XenApp was deployed to provide a complete virtual app and desktop solution for all users. The virtual desktops and business applications are hosted in Prodec's highly secure and resilient UK only datacentres.

This fully secured environment ensures PCI compliance, comprehensive support service for all offices and staff, regular operational and technical engagements, and a SIP outbound telephony upgrade with client call automation and customer services. 

The results

A fully managed and privately hosted solution was deployed for Moorhouse Group comprising an end-to-end network refresh with no capital outlay. The voice and data systems were consolidated using Citrix XenApp for complete visibility, maximum performance, and full resilience. This has resulted in significantly improved network speed and reliability regardless of location and application.

With a dedicated virtual telephone platform Moorhouse Group has benefited from flexible, versatile communications between clients and colleagues, regardless of the device. Users have the same experience wherever they are dialing from and whoever they're trying to call, resulting in improved productivity. With visibility of the entire estate, calls can now be directed easily to the best user, saving time and effort whilst also protected by the IP VPN security measures and quality of service policies, ensuring scalable resilience. 

Client Feedback

Having designed our growth strategy, we decided to invest in new technology to enable us to scale up quickly as we continued to expand. We looked to implement a new IT solution which was practical and easy to adopt throughout the business.

We met with some of the heads of departments from Prodec who presented us with a completely unique solution, which really looked to the core of what we were trying to achieve.

We were presented with a cloud based solution, fully managed, fully resilient and without a single point of failure.

Prodec delivered our solution with little to no impact on our business, and throughout the journey have been able to identify and recommend more efficient technologies. This has increased productivity, reduced overheads and freed up time for our staff to focus on what we do best, delivering outstanding service and business insurance to our clients.

Lyndon Wood

Moorhouse Group Ltd, CEO

The technology behind Moorhouse's success

Prodec's UK-based datacentres

Prodec’s hosted services are delivered from three UK-based datacentres that form the basis of Prodec’s dedicated VPLS network. Connecting to Prodec’s datacentre infrastructure provide Prodec’s customers with access to a range of hosted services and solutions, increasing the resilience, availability and mobile working capabilities of an organisation.

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Business telephony

Prodec Networks offer a range of flexible options to support businesses of all sizes looking to improve their current communications capabilities or implement a new feature-rich phone system. With hosted, on-premise and hybrid Voice over IP platforms available to choose from, the final product will match the requirements of your business today and in the future.

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Citrix desktop virtualisation

For over 30 years, Citrix has been leading the way in providing server, application and desktop virtualisation technologies. Citrix is an ideal and reliable choice for any organisation seeking a solution that will deliver everything users need in a secure, unified workspace and great user experience. 

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Supporting your modern workforce

"Work is a thing we do, not a place we go”.

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