IT Field Engineer Support

Highly-skilled and experienced IT engineers ready to support your immediate and long-term requirements.

Cost-effective and flexible, hands-on IT expertise, when you need it.

As part of your support contract with Prodec Networks, you gain access to Prodec's nationwide network of highly-skilled and experienced IT engineers. From general maintenance to large projects, and reactive support to proactive planning, Prodec's team of engineers are available to deliver the hands-on support your business needs – no matter how big or small - when you need it. Prodec's engineers simply become an extension to your in-house IT teams and provide you with reliable IT support and management whenever it's required.

Features and Benefits of Prodec's Engineer services

Full UK coverage

Prodec's large network of skilled engineers provides coverage across all areas of the UK, including Ireland.

Accredited and safe support

Prodec's engineers work to internationally recognised accreditations and standards to deliver high-quality and secure support.

Experienced and knowledgeable

Prodec's highly experienced and knowledge engineers support a wide range of systems and software.

Cost-effective support

Prodec works as an extension to your IT team so that you can quickly gain the resource you require without the responsibility of hiring or managing additional heads.

Manufacturer qualifications

Many of Prodec's team hold qualifications for key technology vendors, including Cisco, CCNA & CCNP.

Support when you need it

Prodec's engineers are ready to deliver hands on support as soon as it's required.

Prodec Networks IT service desk

IT support available 24/7/365

Prodec's directly-employed technical support desk acts as your first port of call as soon as assistance is required.  The Prodec helpdesk is available 24/7/365, so if a fault emerges or if you require technical expertise, there’s always an expert available to take a call. Submitting a support ticket with Prodec is simple and efficient to ensure a fast response to all support requests. If an issue cannot be resolved remotely, a simple escalation process will be followed to provide you with the appropriate level of assistance required.   

Learn more about Prodec's IT service desk

Accreditations and qualifications include:

Do you need fast and reliable IT support?

Prodec Networks offers a range of support services and can tailor a solution to suit the exact needs of your business. To learn more about how Prodec Networks can support your business, contact one of our dedicated team of specialists today.

Get in touch