News

Future of the Contact Centre Webinar

Author

Prodec

Date

22 Jan, 2021

Category

News

The Future of the Contact Centre –
A RingCentral virtual conference

Prodec Networks is pleased to share the news that its valued partner, RingCentral, will be holding a virtual conference, focusing on ‘The Future of the Contact Centre’.

Taking place on 10 to 11 February 2021, this is an unmissable event concentrating on the evolution of customer contact in a rapidly changing consumer environment. It will consider the profound changes that have taken place in the world of customer contact, and look at the evolving technologies and processes that are available in this new, challenging business landscape.

The conference will be presented live and exclusively from the RingCentral studio, and will include inspiring case studies, panel discussions and interviews with industry leaders, to help attendees discover successful strategies for the future.

On 10 February, at 11.05 to 11.25am, Julian Rio, RingCentral Senior Marketing Director and Certified Customer Experience Professional (CCXP), will be delivering a talk titled ‘Bring balance to your contact centre’. This will offer practical advice on how to meet, and exceed, customer expectations, even in these tough times, with the right technology strategy.

So, don’t miss out on the invaluable industry insight this event can offer, register to attend today.