24/7/365 IT service desk to reduce downtime and improve performance levels
By outsourcing your IT support teams to Prodec, you remove the complexity and costs associated with managing internal service desk resources, whilst gaining fundamental access to an ITIL-trained three-tiered support team with experience and specialisations covering the entirety of your business network.
Prodec's IT service desk provides the highest quality engineering assistance to rapidly solve any IT problems, minimising the potential risk of disruption or downtime to your business. You have the flexible option to submit requests by phone, email or a designated support portal and Prodec's team will start work straight away to ensure a timely response. Prodec's service desk will cover your business for a long list of issues including creating new users, workstation problems, remote access and mobile device issues, switches, routers, firewalls, email and spam troubleshooting, and much more.