4 ways you can support your mobile workforce
03 November 2016
For many organisations, employees are unable to do their job effectively if they’re tied to a desk. Sectors such as healthcare and construction benefit greatly from a mobile workforce, as do specific job titles regardless of sector, such as the travelling salesman.
It’s also now common for businesses to provide flexible working initiatives to their employees in order to improve staff retention and productivity. By allowing employees to work from home, you’re also extending the range of your mobile workforce. At this point, it’s important that on a business level, your employees can work just as effectively away from their desk, and there are many ways that this can be achieved.
1. Unified Communications
One of the biggest problems that organisations face with their mobile workforce is communication, or lack thereof. Being away from your office phone (and therefore direct dial) can increase the effort required in order to make and take calls. This in turn can result in delays or miscommunication, and can even grind productivity to a halt.
This problem can be resolved by integrating your separate communications streams into one platform. Unified Communications platforms such as ShoreTel Connect are accessible from any device where there is an internet connection. Tools such as call forwarding mean that direct lines can be forwarded seamlessly to mobile devices or other lines, meaning that employees are just as accessible while on the go, as they are at home.
2. Bring your own device (BYOD)
These four words spread fear amongst many IT professionals due to the security risks commonly associate with it, but they don’t have to. BYOD initiatives allow employees to use their personal endpoint devices to work, and this means connecting it to the network. With the right security solutions in place, this isn’t necessarily a problem.
A well prepared BYOD program can reduce infrastructure costs by lowering the amount of hardware required by an organisation, and allows users to work on devices that they are comfortable with using. Still not convinced that BYOD is right for your organisation? Number 3 might be a suitable alternative.
Virtual desktop infrastructures allow employees to securely access their personal desktop from any location and device where there is an internet connection. By storing information on a server or on the cloud rather than on the physical endpoint device, your employees can continue to work as though they were sitting at their desk in the office, no matter where they are.
4. Portable Devices and hosted applications
Providing your employees with portable endpoint devices such as tablets and company phones may sound like an obvious statement but it can be extremely valuable, especially in dynamic environments such as hospitals, schools, or even the shop floor. Tablet computers provide a portable window to your network, and make updating records and accessing information much quicker.
Engaging with your mobile workforce is vital to success. Ensuring they have the same working capabilities as those tied to a desk helps with accessibility, availability, and motivation.
To find out more about Mobile Working, how it can assist your business, or how to support your existing mobile workforce better, get in touch with a specialist today.