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How cloud phone systems can save time for IT managers

05 March 2018

Alleviating the workload for IT

Time – or more precisely, the lack of it – is one of the biggest daily headaches for many IT managers. Often working with limited resources and a small team, they still have to shoulder an immense set of responsibilities. In addition to new growth initiatives, there are multiple systems to maintain and often multiple locations to support.

If you’re an overworked and understaffed IT manager, wouldn’t it be nice to stop worrying about at least one of these systems? If you’re thinking “yes,” then consider moving your business phone system to the cloud.

Many small-to-mid-sized businesses also don’t have the luxury of keeping a telecommunications expert on staff. By deploying a cloud phone system, you can transfer many of the responsibilities for support and maintenance to the vendor who can serve as that telecom expert for you. At the same time, you can standardize communications across your entire organization and simplify telecom management.

By deploying a cloud telephony system, you can reduce your workload, alleviate stress and focus more of your time on working towards your high level business goals. Here is what you can enjoy from making the change:

1. Reduce the need to manage multiple vendors

Managing multiple vendors can not only impact your daily productivity, but do some serious damage to your company’s bottom line as well. Outdated systems that are patch-worked together typically cannot deliver a consistent user experience with the same features and functionality, regardless of location or device. Trouble-shooting problems is more time-consuming and, because the systems may not be integrated, you’re not getting a consolidated view of your operations. Worst of all, it can lead to unnecessary drops of service.

2. Lower the total cost of operations

Managing to budget is a core IT responsibility and a cloud phone system can help you consistently meet your targets. By working with just one vendor instead of many, you’ll lower the total cost of operations by reducing the complexity of day-to-day management and time spent trouble-shooting. OpEx expenditure means there’s less or even no upfront costs, and cost management is expected and standardised every month.

3. Future-proof the business with the latest technology

One challenge with on-premise phone systems is that the technology ages quickly. With a cloud system, you can always take advantage of the latest features and applications. Plus, there are increased opportunities for customization and integration with other business applications. Lastly, employees can leverage new capabilities as they need them, without ever involving your IT team. It’s a great way to future-proof your business and ensure your phones are as up to date as they can be.

4. Save time...and headaches

By reducing complexity, a cloud phone system will save you time and allow you to focus on mission-critical tasks that drive productivity. With easier implementations and uniform deployments, your IT team can spend less time training users and more time working on high-value projects that move your business forward. You might still have headaches, but they won’t be caused by your phone system.

Thinking of making a move to the cloud? Click on the banner below to download a free eGuide from Prodec Networks and Mitel and learn how to move your phone system to the cloud.

Moving your phone to the cloud

Learn how to successfully move your phone system to the cloud in this eguide.

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