Call recording

Secure call recording tools with flexible deployment options, perfect for your business

Improve the quality of your customer service and enhance staff development with call recording

Prodec’s flexible call recording tools are designed to make it as easy as possible to utilise your recordings to improve the quality of your calls, refer back to previous conversations for compliance purposes, and allows calls to be used for training. The tools can be hosted or managed on-premise, and comply with leading European regulations and initiatives around sensitive data protection.

Call recording - Employee assisting customer on a call

Compliance and security as standard

While call recording is an excellent way to monitor your calls, it’s important that the tools you use to do this are compliant with data protection and regulations around the recording and storing of data. Prodec’s conversation and screen recording solutions are MiFID II and PCID compliant. These solutions record and store calls in a UK-based, secure, hosted environment with enterprise-grade levels of network security.

At a glance: Call recording features and benefits

Compliance

All recording tools from Prodec Networks are MiFID II and PCID compliant.

Flexible deployment

Can be hosted on Prodec’s private cloud, on a public cloud, or on-premise for larger site rollouts.

Integration with any phone system

Prodec’s call recording tools are system agnostic, so will work with the phone system of your choice.

Screen recording

Further enhance your training and compliance capabilities by mapping audio to real-time screen recordings.

Learn how call recording can enhance your contact centre

Discover how Prodec's call recording solutions can benefit your business by requesting a no-obligation demonstration.

Contact Prodec to request your demo