Customer contact centres
Purpose-built contact centre solutions designed to help you deliver an outstanding service and strengthen customer relationships.
In today's digital age, the definition of customer experience has changed. The modern customer's expectations are higher than they have ever been and consumers are no longer content with restricted time frames in which they can contact you. Instead, they expect to be connectable to you any time, day or night, on the channels they prefer to use, and to receive instant answers through seamless digital interactions.
Prodec’s contact centre tools are designed to ensure every inbound and outbound interaction your agents has is as simple and effective as it can be, regardless of whether customers want to get in touch via phone, email, chat or even social media. Built-in applications make managing customer interactions quick and easy to ensure customer service is always a top priority.
Do you need a contact centre solution to meet the demands of the digital age?
If you are looking to create a modern, multi-channel contact centre, speak to one of Prodec's collaboration experts to learn more.
Speak to an expertHow are you managing customer expectations?
Let your customers choose how you connect
Ensure you provide your customers with an effortless experience by allowing them to communicate with your business in a way that suits them. A contact centre solution from Prodec Networks will allow customers to interact with you through voice, email, chat and social media. Communication channels are streamlined and made simple to ensure customers have every opportunity to talk to you when they need to.
Scale and be agile
Business moves fast, so the tools you use should be just as agile. A cloud-based contact centre solution from Prodec Networks allows you to scale with ease, anytime, anywhere. Prodec Networks solutions ensure the very latest features and functionality are always available to your employees to help them deliver an outstanding service.
Reduce costs and be more efficient
Prodec's on-site and cloud-based contact centre solutions are designed to help you lower operational costs and boost the efficiency of your teams. A cloud-based solution provides the added advantage of being fully managed by Prodec Networks, meaning updates are automatic and you no longer have the overhead of servers, additional software and on-site management.
Contact centre features and benefits:
Varied interactions
Communicate with customers in a way that suits them, be it email, voice, chat, SMS or video.
Prioritised skill routeing
Calls route directly to the most appropriate agent without the need to redirect or transfer after contact has been made.
CRM integration
Simple integration with CRM systems and enterprise management tools for referencing interactions and improving customer communication.
Call recording
Supervisors can track the performance of agents over a period of time and review past calls for compliance purposes.
Real-time actionable reporting
Clear dashboards and powerful export options allow for deep analysis of contact centre data.
Effortless administration
Manage users from all business units through the administration interface.
Related contact centre services
Business phone systems
Discover the flexibility and adaptability of a cloud based phone system.
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Unified communications
Integrate your contact centre with your wider communications infrastructure for even more call features.
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Call recording
Improve call centre compliance and train your employees through a call recording application rollout.
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