Memorable experiences. Relationships that last.


Customer Experience

In today's digital age, the definition of customer experience has changed. The modern customer's expectations are higher than they have ever been and consumers are no longer content with restricted time frames in which they can contact you. Instead, they expect to be connectable to you any time, day or night, on the channels they prefer to use and to receive instant answers through seamless digital interactions. 

Prodec Networks offers the very best contact centre solution providers to ensure every inbound and outbound interaction your agents has is as simple and effective as it can be, regardless of whether customers want to get in touch via phone, email, chat or even social media. 

Deliver exceptional customer experiences - from anywhere!

Create effortless, memorable customer experiences, with a contact centre solution that works everywhere and every way your business does.

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Better customer service starts here!

Features include:

Get omnichannel flexibility

Connect your contact centre agents with customers on their channels of choice—and not just by phone.

Connect your corporate directory

Enable agents to collaborate with back-office experts through a shared directory with presence indication.

Set up intelligent routing

Deliver a smarter customer experience through AI, skills-based routing, and actionable analytics.

Add self-service options

Automated IVR and robust resource centres let customers help themselves without agent intervention.

Access supervisor tools

Course-correct agent behaviors through whisper coaching, silent monitoring, and barge-in functionality.

Integrate your favorite tools

Integrate your favorite business intelligence apps to enhance and customise your workflows.

Prodec partners with world-leading manufacturers of cloud contact centre solutions, including:

Customer contact centres - contact centre operative assisting on a call

Let your customers choose how you connect

Ensure you provide your customers with an effortless experience by allowing them to communicate with your business in a way that suits them. A contact centre solution from Prodec Networks will allow customers to interact with you through voice, email, chat and social media. Communication channels are streamlined and made simple to ensure customers have every opportunity to talk to you when they need to. 


Customer contact centres - multiple contact centre operative assisting on a call

Scale and be agile

Business moves fast, so the tools you use should be just as agile. A cloud-based contact centre solution from Prodec Networks allows you to scale with ease, anytime, anywhere. Prodec Networks solutions ensure the very latest features and functionality are always available to your employees to help them deliver an outstanding service.

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Customer contact centres - Contact centre employee using a headset

Reduce costs and be more efficient

Prodec's on-site and cloud-based contact centre solutions are designed to help you lower operational costs and boost the efficiency of your teams. A cloud-based solution provides the added advantage of being fully managed by Prodec Networks, meaning updates are automatic and you no longer have the overhead of servers, additional software and on-site management. 

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Request a demonstration

The best way to learn more about Prodec's contact centre solutions is to see it in action. Contact Prodec Networks today and request a demonstration. 

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