IT support

Hardware maintenance packages and dedicated support resource to ensure your network runs around the clock.

Comprehensive global IT support services for your entire network infrastructure

Prodec Networks delivers high quality managed IT support, advice, services and solutions to businesses across the UK. Ensuring your network resources and IT estate are always operational and performing as expected is vital to the success of your business. Prodec Networks runs a dedicated support division consisting of first, second and third line support specialists and engineers. These teams work together to provide a 24/7/365 support service which manages break/ fix contracts and ticketed helpdesk enquiries not just for Prodec’s customers, but also for ad-hoc support requests as well.

Are you searching for tailored IT support for your business?

Prodec Networks provide a complete suite of IT services for business of all sizes. To find out more about how Prodec's dedicated support team, contact the team below.

Contact Prodec support

Break/ fix and maintenance support services

Prodec’s post-warranty support and support contract management services consolidate your current vendor contracts under a single supplier. This greatly simplifies the process and time involved to resolve an issue, and dramatically reduces the cost compared to the original vendor.

Prodec’s break/ fix services cover network, infrastructure and storage hardware from a range of manufacturers including Cisco, HPE, Dell EMC, IBM and many more.

IT Support - Cisco Merkaki network support interface

Network hardware services

Support for routers, switches, access points, firewalls and other network equipment.

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IT Support - Prodec engineer fixing customers servers

Server support services

Support for critical servers and components such as memory and hard disk drives.

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IT Support - Storage support

Storage support services

Critical support services for business storage devices and related parts

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Extend your IT capabilities with Prodec's global support services

IT Support - Prodec engineer providing support to customers anywhere in the world

Global engineering

Prodec’s support offerings extend further than the UK. With true global coverage, Prodec can cover your branches abroad and provide the same quality service that you’d expect to receive in the UK.

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IT Support - Cisco Meraki managed support interface

Managed IT services

Prodec’s managed support services act as an extension of your internal IT resources. This frees up time for valuable IT-led initiatives. Prodec's team of IT professionals are available 24/7/365, and will rapidly action any request based on the severity of the issue.

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Save money and simplify your support contracts with Prodec

Find out more about how Prodec can save your business money and streamline your current support into on easy to manage contract.

Get in touch with Prodec support