Managed support and service desk

Fully managed support services that help to ensure swift remediation of network issues.

Extend your in-house IT team with dedicated managed support from Prodec Networks

Prodec’s engineers and IT experts can act as an extension of your current IT team so your internal resource can concentrate on business initiatives rather than focus on the day-to-day. Whether it’s a user enquiry, hardware failure or request to reconfigure equipment, Prodec's dedicated managed support and service desk team is on hand 24/7 to help.

Prodec’s IT service desk is based out of Prodec HQ in the UK and consists of first, second and third line support specialists who are there to ensure your organisation is always up and running. This service is bolstered by a team of qualified field engineers situated to cover the whole of the UK, allowing site visits and engineering work when and where you require it.

Are you searching for a new IT support provider?

Prodec Networks offers a wide range of support services that can be tailored to suit the exact needs of your organisation. Speak to a dedicated expert today to learn more.

Talk to Prodec's support team

Prodec's managed support offering:

Managed Support and Service Desk - Prodec Networks service desk employee answering customer calls

UK-based accredited service desk

Prodec’s service desk receives over 18,000 calls per year, ranging from managed support calls to ad-hoc support enquiries. 90% of these calls are resolved within the first and second line, the rest are covered by Prodec’s market-leading third line IT and network experts.

Learn more about the service desk here

Managed Support and Service Desk - Cisco Meraki network monitoring dashboard

Proactive monitoring

Prodec utilises cloud-based monitoring software which manage a range of systems and cover network, endpoints and collaboration technologies. This proactive approach helps to ensure uptime and pre-empt failure of equipment before it happens.

Learn more about cloud managed networking

Managed Support and Service Desk - Prodec engineer carrying out support request

Consolidated support contracts

Prodec’s break/ fix support services allow you to consolidate your vendor support contracts under one supplier. This provides you with one port-of-call for all of your support enquiries no matter the request.

Start consolidating your support today

Prodec's dedicated service desk features include:

UK-only service desk

Prodec’s service desk is situated in the UK and doesn’t outsource to third parties. This ensures expertise stays in-house and that the quality of service is always to an exceptional standard.

Remote and onsite fixes

Prodec utilises screen sharing and remote control applications to allow the support team to attempt a remote fix of any issues. If this isn’t possible, Prodec’s engineers are always on hand for a site visit.

Proactive monitoring

Prodec’s approach to problem management includes root cause analysis of tickets and monitoring of IT systems to help identify and prevent potential problems before they happen.

Direct line to Prodec Support desk

Prodec’s support desk is directly accessible via call or ticket system to ensure you receive a positive response as swiftly as possible.

UK engineer coverage

Prodec has 25+ engineers situated across the UK to enable engineer-to-site in as little as two hours.

Dedicated support division

Prodec has a dedicated support team who are trained to handle any enquiry from ad-hoc to contracted calls.

Prodec's managed services offering:

Managed Support and Service Desk - An employee manages a network

Benefit from round the clock IT support

Prodec’s managed support services are available as a standalone service or as part of another of Prodec’s managed services. Prodec provides a variety of managed services that range from fully-hosted models to security and network monitoring.

Learn more about Prodec's managed services