Network hardware support

Cost-effective break/ fix support for a range of network equipment and manufacturers.

Network hardware support

Expert IT support and maintenance for all of your networking hardware

Prodec Networks provides third-party network break/ fix maintenance and support services for many leading IT networking manufacturers including Cisco, HPE Aruba, Dell, Fortinet and Palo Alto Networks. So whether it is your network director, fibre switch or wireless access points that have reached the end of its initial warranty, Prodec Networks support team is available to provide world-class support and maintenance. 

Following the end of manufacturer warranty, Prodec can provide the same level of support coverage as the original manufacturer but at heavily discounted rates. Prodec doesn’t recognise end-of-life hardware, and as long as there are spares available, Prodec will continue to support your legacy network equipment long after the manufacturer. This increases the lifecycle of your network equipment and allows you to utilise your tried-and-tested network hardware over longer periods.

Get started with network hardware support

Leave a message regarding your IT support requirements and a network support specialist will be in touch to see how we can help.

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Prodec's hardware support offering

Network support - Prodec helpdesk employee speaking to customers

The Prodec helpdesk

With an in-house technical support desk, submitting a support ticket with Prodec is simple and efficient. The Prodec helpdesk is available 24/7/365, so if a fault emerges or if you require technical expertise, there’s always an expert available to take a call.

Learn more about the Prodec helpdesk here
Network support - Prodec Networks engineer providing support across the globe

Full global support coverage

Prodec’s network support coverage extends past the borders of the UK to the rest of the world. With a range of technology and logistics partners situated across the globe, Prodec can assist with part replacement as quickly as next-day, dependent on location.

Learn more about Prodec's global engineering services

Features of Prodec’s network support services:

Varied coverage

Multi-vendor support including Cisco, Mellanox, HPE Aruba, Dell, Fortinet and Palo Alto Networks.

Consolidate your contracts

You only need to deal with one partner across server, network and storage manufacturers.

UK and global support capabilities

Maintenance contract coverage can extend past the UK border to support international sites.

Customisable support contracts

Flexible Service Level Agreements to match your requirements and expectations.

"Always-on" service desk

24/7 technical service desk with experienced first, second and third line support engineers.

Rapid spares-to-site

24/7 advanced hardware replacement in as little as 2 hours across entirety of UK.

Proactive equipment monitoring

Remote equipment monitoring capabilities and professional services.

EOL support services available

Post “end-of-life” support - will continue to support hardware long after the manufacturer won’t.

Who Prodec partners with...

Get started

Contact Prodec's dedicated support team for a free network consultation to see how your business could benefit from expert support services. 

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