Server and infrastructure support

Multi-vendor break/fix support including HPE, IBM, Dell, Cisco, Fujitsu and Lenovo.

Cost-effective maintenance and support for your data-centre

Prodec Networks is one of the UK’s leading third-party server maintainers and supports the data-centre infrastructure estate for a large number of small and large businesses across sectors.

Prodec can support a wide range of server manufacturers such as HPE, IBM, Dell, NetApp, Cisco, Fujitsu and Lenovo, but at a fraction of the cost of the original manufacturer. With forward service locations based across the UK and a national network of locally-based engineers; Prodec can provide onsite assistance and hardware replacement in as little as two hours.

Features of Prodec’s server support services:

Varied coverage

Multi-vendor support including Cisco, Mellanox, HPE Aruba, Dell, Fortinet and Palo Alto Networks.

Consolidate your contracts

You only need to deal with one partner across server, network and storage manufacturers.

UK and global support capabilities

Maintenance contract coverage can extend past the UK border to support international sites.

Customisable support contracts

Flexible Service Level Agreements to match your requirements and expectations.

"Always-on" service desk

24/7 technical service desk with experienced first, second and third line support engineers.

Rapid spares-to-site delivery

24/7 advanced hardware replacement in as little as 2 hours across entirety of UK.

Proactive equipment monitoring

Remote equipment monitoring capabilities and professional services.

EOL support services available

Post “end-of-life” support - will continue to support hardware long after the manufacturer won’t.

Prodec's infrastructure support offering

Server support - Prodec helpdesk speaking to customers

Prodec helpdesk services

With an in-house technical support desk, submitting a support ticket with Prodec is simple and efficient. The Prodec helpdesk is available 24/7/365, so if a fault emerges or if you require technical expertise, there’s always an expert available to take a call.

Learn more about the Prodec helpdesk here

Server support - Prodec networks engineer

Global engineering

Prodec’s network support coverage extends past the borders of the UK to the rest of the world. With a range of partners situated across the globe, Prodec can assist with part replacement as quickly as next-day, dependent on location.

Learn more about Prodec's global engineering services