Storage support

Storage break/fix support and maintenance services for data storage hardware.

Cost-effective maintenance and support services for your data storage equipment

Prodec’s maintenance services help uptime of your storage by providing a rapid response following hardware failure. Prodec’s storage support covers a range of equipment from numerous vendors such as Dell EMC, IBM, HPE, Hitachi and NetApp.

By consolidating all of your individual vendor server, storage and network support contracts under Prodec Networks, you can achieve huge cost savings and enjoy a greatly streamlined support process. With an in-house 24/7/365 technical support desk, submitting a storage hardware support ticket with Prodec is simple and efficient.

Features of Prodec’s server support services:

Varied coverage

Multi-vendor support including Cisco, Mellanox, HPE Aruba, Dell, Fortinet and Palo Alto Networks.

Consolidate your contracts

You only need to deal with one partner across server, network and storage manufacturers.

UK and global support capabilities

Maintenance contract coverage can extend past the UK border to support international sites.

"Always-on" service desk

24/7 technical service desk with experienced first, second and third line support engineers.

Rapid spares-to-site delivery

24/7 advanced hardware replacement in as little as 2 hours across entirety of UK.

Proactive equipment monitoring

Remote equipment monitoring capabilities and professional services.

EOL support services available

Post “end-of-life” support - will continue to support hardware long after the manufacturer won’t.

Prodec's support offering

Storage support - Prodec networks support desk speaking to customers

Prodec helpdesk

With an in-house technical support desk, submitting a support ticket with Prodec is simple and efficient. The Prodec helpdesk is available 24/7/365, so if a fault emerges or if you require technical expertise, there’s always an expert available to take a call.

Learn more about the Prodec helpdesk here

Storage support - Prodec engineer providing support outside of the UK

Global engineering

Prodec’s network support coverage extends past the borders of the UK to the rest of the world. With a range of partners situated across the globe, Prodec can assist with part replacement as quickly as next-day, dependent on location.

Learn more about Prodec's global reach here

Searching for cost-effective break/ fix support?

Prodec offers break/ fix support for all major hardware manufacturers. Contact a specialist today.

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